Frequently Asked Questions
Everything you need to know about your Kecks experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Simply measure your waist and compare it to our chart to find your perfect fit. If you are between sizes, we recommend sizing up for extra comfort.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-5 business days.
Can I return or exchange my items?
Due to the intimate nature of our products, we can only accept returns or exchanges on items that are unworn, unwashed, and in their original packaging with tags attached within 30 days of purchase.
What materials are Kecks products made from?
Our apparel is crafted from premium, breathable fabrics including high-grade cotton blends and moisture-wicking synthetic fibers designed for maximum durability and all-day comfort.
How should I care for my Kecks to make them last?
To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid using bleach and tumble dry on low heat or air dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.